Refund policy

If you wish to return a product purchased from Velo Works we offer a 14-day no quibble returns policy (excluding wheels). Any product returned to us needs to be unopened and fit for resale. Unwanted items are to be returned within 28 days of purchase. Please contact us for return details.

We do not offer any returns on DT Swiss wheels or hand built wheels due to the nature of these products. We do offer full support with DT Swiss wheels and our hand built wheels come with a comprehensive guarantee.We will always issue a refund to customers if they change their mind with a purchase as long as the item or items have not been shipped. In the case of handbuilt wheels we will issue a refund as long as we have not started to build the wheels.